1. NExT
  2. Business Management
  3. Managing Cultural Diversity

Managing Cultural Diversity

Level: Skill | Type: Classroom | Discipline: Human Resources

Designed for experienced professionals who need to focus on new techniques or complex topics to solve challenging or niche problems in their domain

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All Personnel working with deferent cultures or working on Global Teams

      • Definition of cultural diversity
      • Importance of cultural competence in the global business environment
      • Introduction to Cultural Intelligence (CQ)
      • The four CQ capabilities
      • Verbal and non-verbal communication differences
      • Active listening across cultures
      • Strategies for clear and respectful communication
      • Characteristics of inclusive leaders
      • Strategies for promoting inclusion
      • Creating an inclusive workplace culture
      • Diversity and inclusion policies and practices
      • Cross-cultural negotiation and collaboration
      • Cultural considerations in international business expansion
      • Hofstede's cultural dimensions
      • Trompenaars' cultural dimensions
      • Hall's high- and low-context cultures
      • Collectivism vs. Individualism
      • Understanding stereotypes and biases
      • Impact on decision-making and relationships
      • Strategies to challenge and overcome stereotypes
      • Causes of cross-cultural conflicts
      • Conflict resolution strategies
      • Benefits of diverse teams
      • Challenges in team dynamics
      • How diversity and inclusion contribute to business success
      • Aligning diversity with organizational strategy


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