×
1

    • Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey

    Class and Course
    1. NExT
    2. Business Management
    3. Managing Service Contractor Quality

    Managing Service Contractor Quality

    • Foundation
    • 5 Days
    • classroom1Classroom

    The quality of services provided by contractors has a large impact on an organization's activities.  The appropriate quality helps to achieve the objectives of the contract, reduce risks, minimize the costs, and achieve HSC policy.

    The quality management of the services provided by the contractors begins first with selecting the appropriate contractors to perform the services that have the technical expertise and the financial ability to perform these services. 

    This course covers the management of the contract, monitoring and measuring the performance of contractors, and evaluating the quality-of-service performance with a pre-established standard according to generally accepted principles.

    • How and why Contracts are drafted:

    • Why we use contracts?

    • Formation of a Contract 

    • The key elements of a contract 

    • Terms and Conditions of contract 

    • The basic structure of a contract 

    • Incorporating documents by reference 

    • Contracting principles (general)

    • Contract policies 

    • Principles of Good Contracting

    • Essential Elements of a Valid Contract 

    • Contracting Strategies  

    • Contract Management Responsibilities 

    • Tendering and contracting process: 

    • Overview of Tendering & Contract Award Process 

    • Essential Elements of the tender

    • Method of tender evaluation

    • Contract Management Life Cycle.

    • How to establish terms and conditions for different situations

    • Variations and changes 

    • Product liability and defective goods - rejection 

    • Precedence of documents – Special Conditions 

    • Suspension and termination 

    • Acceptance and Certificates 

    • Liquidated damages/ penalties 

    • Limits of liability 

    • Guarantee/ Warranty/ Maintenance 

    • Conflict of Laws and Choice of Law Clauses  

    • Bank and Insurance Bonds 

    • Collateral warranties 

    • “Side Letters”:

    • Negotiating contract qualifications and amendments 

    • Contract management and service quality measurement  

    • Overview of contract management

    • What is Contract management?

    • Service delivery management and service quality performance measurement 

    • Relationship management

    • Managing service delivery

    • Dispute Avoidance and Resolution 

    • Contract Change Control

    • Contracts Close-out

    • Contract administration

    • Seeking improvements

    • Managing Changes

    • Getting the contract right

    • Critical success factors

    • reasons why organizations fail to manage contracts successfully.

    • The contract management lifecycle

    • Measuring quality

    • Organization, Quality Assurance, 

    • Design Control

    • Procurement Instructions Procedures & Drawings

    • Document Control

    • Control of Purchased, Material, Equipment and Service

    • Identification of Materials, Parts Components

    • Control of Special Processes

    • Inspection Test Control

    • Control of measurement & Test Equipment Handling, 

    • Storage and Shipping Inspection Test and Operating Status Nonconforming Materials Parts and Components Corrective Actions, Quality Assurance Records Audit

    • Negotiation and Resolution of Disputes:

    • Contract negotiation - continued 

    • Dispute Resolution clauses 

    • Unequal bargaining positions 

    • Negotiation, compromise and settlement 

    • Alternative Dispute Resolution 

    • Avoiding disputes by sound contract management

    • Contract Management: 

    • Sit Management

    • Scheduling

    • Dispute

    • Resolution

    • Contract Administrators 

    • Auditing staff 

    • Operation engineering

    • Quality control staff     

    • Project Engineers and Project Managers 

    • General Managers involved in contract negotiation 

    • Commercial Managers 

    • Purchasing Officers and Supervisors 

    • Contract Management and Tendering Is a Profession, not just a job.

    • Elements Of a Good Procurement & Competitive Bidding Process 

    • Developing Tender Evaluation Criteria

    • Selecting The Right Contract Type 

    • Contract Preparation

    • Contract Management

    • Services Quality Management  

    None

    Currently there are no scheduled classes for this course.

    Click below to be alerted when scheduled

    Set a training goal, and easily track your progress

    Customize your own learning journey and track your progress when you start using a defined learning path.

    Icon
    In just few simple steps, you can customize your own learning journey in the discipline of your interest based on your immediate, intermediate and transitional goals. Once done, you can save it in NExTpert, the digital learning ecosystem, and track your progress.
    Explore

    SOLUTIONS

    Corporate

    Individual

    COURSE OFFERINGS

    Petrotechnical

    Operations and Maintenance

    New Energy

    SLB Software

    Digital Technology

    Technical Challenges

    Health Safety and Environment (HSE)

    Business Management

    E&P Introduction and Fundamentals

    © 2025 SLB Limited. All rights reserved.